Privacy Protection

pum99 Privacy Policy

Q: How do I request deletion of my data?

Email support@pum99.run with your account ID and the type of data you want deleted. We will process the request where it complies with legal requirements. If any data must be retained by law (such as financial records), we will let you know in advance.

We handle players' personal information with great care. This page explains in detail our policies on data storage, use, and protection.

Last updated: 29 October 2026

1 Introduction

This Privacy Policy ("Policy") explains how the personal information of players ("you" or "user") who use the services provided by the pum99 platform is collected, used, and protected.

By accessing and using the pum99 platform, you agree to the terms of this Policy. If you do not agree, please stop using our platform. We may update this Policy at any time, and any changes will be published on this page.

This Policy should be read together with pum99's Terms and Conditions and Responsible Gaming Policy.

2 Information We Collect

We collect only the information necessary to provide our services and maintain the platform properly. The types of information collected can be grouped into the following three main categories—

Personal Information

Name, date of birth, and security questions provided when creating an account; contact details (email address); and a copy of your ID submitted for identity verification (where KYC verification is required).

Financial Information

Payment method details (KBZPay, Wave Money, AYA Pay, CB Pay) and financial transaction records collected when processing deposits and withdrawals.

Technical Information

Your device's IP address, browser type, session times, and log data about how you access the platform, as well as data collected through cookies and similar tracking technologies.

2.1 Cookies and Tracking Technologies

We use cookies and similar technologies to make the platform run more smoothly. Cookies are small data files stored in your browser that remember your log-in details during a session. You can block cookies in your browser settings, but this may affect some platform features.

3 How We Use Your Data

pum99 uses the personal information collected only for the following purposes—

Opening, verifying, and providing accounts and services
Processing deposits and withdrawals
Protecting player account security and preventing fraud
Providing 24/7 support services and handling communications
Meeting fair play and responsible gambling policy obligations
Carrying out technical analysis to improve the platform
Fulfilling legal and regulatory requirements

We do not use your personal information for any purpose beyond those stated above without your prior consent.

4 Data Sharing and Disclosure

pum99 does not sell, rent, or trade players' personal information to third parties. However, data may be shared only in the following cases—

4.1 Service Providers

Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay) and technology service providers process data only under our instructions and must follow the same privacy standards we apply.

4.2 Legal Requirements

We may disclose data when required to do so by a court order, legal request, or applicable law.

4.3 Fraud Prevention

We may cooperate as needed with relevant authorities on matters relating to financial crime or fraud prevention.

5 Data Security Measures

We apply the following technical security measures to protect your personal information from unauthorised access—

SSL (Secure Socket Layer) encryption — protects data transfers between you and our servers
Database encryption — stored data is kept in encrypted form
Access controls — staff can only access data relevant to their role
Regular security audits and updates
Systems that detect unauthorised access attempts

Please note that no data transfer over the internet can be guaranteed 100% secure. That said, we take every reasonable protective measure available.

6 Data Retention Period

We retain data only for as long as the purpose requires or as legally required. After that period, data will be securely deleted or anonymised—

6.1 Account Data

Retained after account closure for the period needed to meet legal and financial obligations (typically 5 years).

6.2 Financial Records

Transaction records are kept for the period required by applicable laws and financial regulations.

6.3 Log Data

Technical log data is retained for an appropriate period for security and audit purposes, then deleted when no longer needed.

7 Players' Rights

Players on the pum99 platform have the following rights regarding their personal information—

Right to Access

You can request to view the data we hold about you.

Right to Correct

You can request corrections to any data that is inaccurate or incomplete.

Right to Request Deletion

You can request deletion of your data where permitted by law.

Right to Restrict

You can request that processing of your data be restricted in certain circumstances.

Data Portability

You can request to receive your data in a usable format.

Right to Object

You can request to object to certain types of data processing.

To exercise these rights, email us at [email protected]. We will handle your request in accordance with applicable guidelines.

8 Minor Protection

The pum99 platform is for adults aged 21 and above only. We do not intentionally collect or store personal data from children or young people under 21.

If we become aware that someone under 21 has accessed the pum99 platform, we will immediately close the account and delete the relevant data. You can report inappropriate access to [email protected].

9 International Data Transfers

Some of our service providers may be located outside the country where we operate. When such data transfers occur, we will protect them with appropriate data protection agreements and technical security measures.

10 Policy Changes

pum99 may update this privacy policy at any time. Any changes will be published on this page, and your continued use of the platform after changes are made means you accept the updated policy.

If there are significant changes, we will notify you in advance by email. We encourage you to read and review this policy regularly.

11 Contact Information

If you have any questions about this policy, you can reach the pum99 customer support team 24/7—

Live Chat — available 24/7 in Burmese on the platform
Email — [email protected]

When submitting a data-related request, please include your account ID and email address so we can verify your account.

Questions about data privacy at pum99

pum99 protects your data with SSL encryption, database encryption, access controls, and regular security audits. Systems that detect unauthorised access are also in place.

We do not sell or rent data. We only share it with service providers such as payment processors (KBZPay, Wave Money, AYA Pay, CB Pay) to the extent needed to deliver our services, and those providers follow the same privacy standards. Disclosure may also be required by law.

Retention periods depend on the type of data. Account data is generally kept for up to 5 years after account closure. Financial records are retained in accordance with legal requirements. Data that is no longer needed is deleted.

Email [email protected] with your account ID and the type of data you want deleted. We will process the request where it complies with legal requirements. If any data must be retained by law (such as financial records), we will let you know in advance.

Cookies are technologies that help the platform run more smoothly. They are used to remember log-in details and to improve our services. You can block cookies in your browser settings, but please note that some features on the platform may not work properly as a result.

Yes. For significant changes, we will notify you by email in advance. The "Last updated" date on this page is always kept current, so we encourage you to check back regularly.

Play safely and securely at pum99

We are a platform that puts your data security and privacy first. Join today and play with confidence.