How to Request Self-Exclusion at pum99

You can do it directly from Account Settings. Or contact us via 24/7 Live Chat or at support@pum99.run to request self-exclusion. You can choose a period from one month up to 5 years, and your account cannot be reopened until that period ends.

pum99 — Responsible Gaming Policy

Gaming That Is Responsible and Fun

Gaming should be for fun. pum99 provides tools and guidance that put players' wellbeing, financial balance, and personal safety first.

What Does Responsible Gaming Mean?

Gaming is an activity created for fun and entertainment. But like any form of entertainment, it can get out of hand without proper awareness. At pum99 casino, we care about our players' long-term wellbeing. Here you will find guidance on staying in control while you play, keeping healthy habits, and knowing how to get help if you need it.

Always knowing you can lose money and only playing with amounts you can afford to lose is the basic principle of responsible gaming. You must also manage your budget and your time properly.

Important Warning

Remember that gaming is not a way to earn income. Chasing losses by playing more can lead to even greater losses. Only people aged 21 and above may play at pum99.

Protection Tools We Provide

Self-Exclusion

If you want to stop playing temporarily or for a longer period, you can request Self-Exclusion. While excluded, you will not be able to take part in any promotions, regardless of whether the exclusion period has ended.

Deposit Limit

You can set your own daily, weekly, or monthly deposit amount. This way you can keep playing without going over your budget.

Time-Out

You can temporarily close your account for 7 to 30 days. If you want to come back, you cannot reopen your account until the full time-out period has passed.

24/7 Support

If you are experiencing problems related to gaming, you can reach us instantly in Burmese via our 24/7 Live Chat. You can also contact us by email.

21+ Age Restriction

pum99 is restricted to players aged 21 and above only. Parents or guardians can use parental controls to prevent minors from accessing the site.

View Betting History

You can check your betting history and should regularly notice any changes in your playing patterns. Reviewing your activity carefully is a sign of a responsible player.

Age 21+ Restriction — Why It Matters

21+

Minors are at greater risk of harm because their brain development and ability to manage money are not yet fully formed. That is why only players aged 21 and above can open an account and play at pum99.

Parents or guardians can install device-level parental control software to prevent children from accessing gambling websites from their devices. No child should be able to access our platform.

Warning Signs of Loss of Control Over Gambling

If you notice any of the following signs in yourself, seek help immediately.

Thinking about gambling frequently even when you are not playing, or continuing to play past your intended time without being able to cut back
Increasing your bets to chase losses after losing, without being able to recover
Your family life, work, or social relationships are suffering because of gambling
Taking out loans, selling belongings, or facing financial difficulties to fund gambling
Hiding your gambling from family or being dishonest about it
Feeling irritable, anxious, or unable to sleep when you try to stop gambling

Need Help?

You can reach us instantly through pum99's 24/7 Live Chat. We can discuss gambling-related concerns with you directly in Burmese. You can also contact us by email at [email protected].

How to Help Yourself — Step-by-Step

Set a Gambling Budget

Decide in advance to cover your living expenses first, then only play with what is left over. Only bet what you can afford to lose — never borrow money to keep playing.

Set Time Limits

Decide in advance how long you will play. You can set an alarm. If you keep telling yourself "just one more round" while playing, that is a sign you should stop for the day.

Use Access Control Tools

You can request a deposit limit, time-out, or self-exclusion through pum99's Account Settings. These tools are designed to protect you and are intentionally difficult to reverse — keep that in mind.

Talk to Someone

Speaking openly about gambling with a family member or someone you trust can be very helpful. Do not hesitate to seek out professionals who can support you.

Contact pum99's Support Team

Our 24/7 Live Chat is staffed by Burmese-speaking agents. We are ready to talk with you about any concerns or gambling-related issues.

Financial Limits — What to Know

Knowing the financial limits is part of responsible gambling. The following limits apply at pum99:

Minimum Deposit

You can start depositing from 10,000 Ks with no extra requirements. This applies equally across KBZPay, Wave Money, AYA Pay, and CB Pay.

Minimum Withdrawal

A minimum balance of 30,000 Ks is required to withdraw. Withdrawals are processed within 10–45 minutes.

Tips for Managing Your Budget

Decide on a spending limit for the week before you start, and do not top it up once it runs out
Do not play with borrowed money — do not gamble with money you need for daily living
If you keep playing out of anger after a loss, stop and take a break immediately
Do not think of gambling as a source of income

Gambling is entertainment — not something to suffer over

Need help? We are here 24/7. If you want to check out pum99's games, we have new games ready for you to choose from.

What you should know about responsible gambling

You can do it directly from Account Settings. Or contact us via 24/7 Live Chat or at [email protected] to request self-exclusion. You can choose a period from one month up to 5 years, and your account cannot be reopened until that period ends.

Yes — if you lower your deposit limit, it takes effect straight away. However, if you request to increase your limit, the change will only apply after a 24-hour waiting period. This system is designed to protect players from impulsive decisions.

Time-Out temporarily closes your account for 7 to 30 days. Once the period ends, you can log back in. Self-Exclusion closes your account for a longer period (one year or more) and also stops you from taking part in any promotions. If you are experiencing gambling problems, Self-Exclusion is the right choice.

First, stop playing immediately. Then contact pum99's 24/7 Live Chat right away to request self-exclusion. Talk to someone you trust — a family member or a qualified health professional. Know that problem gambling is a health condition that can be treated.

Parents can use device-level parental control software (built into the OS) to block access. You can also install browser-level content filters. pum99 verifies age at login and does not allow players under 21. No child should have access to our platform.

During a self-exclusion period, you will not be able to take part in promotions. If you return after a time-out, you will not be able to claim promotions that were active during that period. These tools are focused on player wellbeing, not on financial penalties.